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Week 1 - Leadership & Strategy

Chris Orson

Head of Ways of Working, Securities Services HSBC


Tuesday 6th July 12:30-14:00pm BST

HSBC: Delivering Value in Our New Way of Working


Many organisations are experiencing shifts in the way both clients and employees expect to work. This has been trending for some time, but has seen an acceleration over the last 18 months as responses to the global pandemic have started to normalise.

Through a panel discussion orchestrated by Head of Ways of Working for HSBC Securities Services (HSS), Chris Orson, HSS want to share how they are approaching this, looking at how new technology, organisational design and leadership culture are having an impact on how value is delivered to their clients.
The Panel includes directors James Chew, Simon Hall and Head of People Experience, Anna Luccock.


Chris is the head of Ways of Working for Securities Services, a business unit part of Markets and Securities Services within HSBC. Chris has been in the financial services world for the last 18 years, and has covered roles within Technology, Operations and Change Management with his previous role as head of change delivery for Digital and Data. Chris has always had a passion for looking at ways we can improve the way we deliver, and the opportunity to setup a WoW practice within the business was too good to pass up. Ways of Working developed from the agile and devops led transformation within Technology and change delivery, and has enabled Chris to work with some outstanding industry thought leaders to bring new thinking to the business.

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