Jeff works as a coach, speaker, author & consultant to help organizations build better products and executives build the cultures that build better products.
I started my career as a designer working with the first companies to use the internet as a new communication, sales and service channel. Over my 20 year career I have worked as an information architect, design team leader, product manager, founder, trainer, coach and consultantAfter co-writing the award-winning Lean UX (O’Reilly, 2013 & 2016) and Sense & Respond (HBR Press, 2017) I co-founded Sense & Respond Press with co-author, longtime business partner and friend Josh Seiden. The goal? Bring customer-centric, evidence-based decision making and agility back into corporate cultures.
Today I work as an independent consultant to large organizations struggling with their digital transformation, increasing their agility and integrating good product management and User Experience practices into their ways of working. I teach and coach executives and product teams on these challenges and am proud to be a contributor to these organizations’ evolution.
On a personal note, I am happily married for nearly 20 years and am am the proud father of two amazing daughters. We also have an old cat and a young dog.