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Richard James

Ways of Working Enablement Leader, Nationwide

As Nationwide’s Ways of Working Enablement Leader, I’m incredibly fortunate to be at the heart of our business agility journey. Our mission is help teams achieve Better Value Sooner Safer Happier – enabling colleagues and senior leaders across the Society in nurturing a culture of continuous improvement based on visualisation, measurement and experimentation.

Technology's easy, Culture is hard

11 Reflections on tackling the cultural elephant

Two years on from talking about ‘Tech is easy, Culture is hard’, Richard reflects on Nationwide’s and his own ongoing learnings.

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