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In-person & Online
Thurs 19th Oct 2023
The Oval, London.

3 Incredible tracks, 30+ Amazing speakers to help you


Jatin Chandwani

CTO, Kentucky Fried Chicken

Talk Title 

KFC’s digital acceleration, putting the Clicks into the Chicken & Chips’ business

(Co-presented with Phillipe Geunet)

Talk Abstract

You would be forgiven if KFC, the nation’s favourite chicken restaurant, did not immediately register for you as a technology brand. After all, technology was never a part of the Colonel’s original business recipe. But times have changed. As the industry saw a progressive take-up of home-delivery food, COVID accelerated the transition of customer habits by a decade, and it was essential to act. Technology has landed firmly in the business in very short order, from ordering food using digital channels to optimising kitchens. In such a fast-changing landscape, aligning meaningful change on the inside was also necessary. Please join us to hear from Jatin Chandwani (KFC’s CTO) and Philippe Guenet (Change Coach) on how KFC progresses with its incremental transformation using Flow thinking, developing teamwork collaboration, consolidating excellence, and distributing the strategy for better initiative & autonomy.  


Jatin Chandwani is an innovative and experienced technology leader, currently serving as the CTO of KFC UK. With a diverse background spanning various industries and geographies, Jatin has a proven track record in delivering transformative programs, driving innovation, and leading digital transformations.


Prior to his role at KFC UK, he held leadership positions at Carnival UK (P&O Cruises and Cunard) and Tui, where he played a key role in driving digital excellence and platform development. Jatin's expertise lies in establishing high-performing teams and delivering remarkable outcomes, ranging from driving exceptional growth in digital sales to significant efficiency improvements.


His passion for leveraging technology to drive business change, coupled with his expertise in fostering agility makes him a trusted and invaluable leader in the realm of technology.

Jatin Chandwani
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